Legal
Cancellation & Refund Policy
Last updated January 1, 2026 · How to cancel or seek a refund
Request window
Within 7 days
Refund timeline
15 days after approval
Handled by
CODING WOLF PVT LTD
This policy outlines how you can cancel or seek a refund for a product or service purchased through the Platform.
The clauses below apply to all purchases made via www.airmenu.ai.
Clause 1. Cancellation window
Cancellations will only be considered if the request is made within 7 days of placing the order. However, cancellation requests may not be entertained if the orders have been communicated to the sellers/merchants listed on the Platform and they have initiated the process of shipping them, or the product is out for delivery. In such an event, you may choose to reject the product at the doorstep.
Clause 2. Perishable items
CODING WOLF PVT LTD does not accept cancellation requests for perishable items like flowers, eatables, etc. However, a refund or replacement can be made if the user establishes that the quality of the product delivered is not good.
Clause 3. Damaged or defective items
In case of receipt of damaged or defective items, please report to our customer service team. The request would be entertained once the seller/merchant listed on the Platform has checked and determined the same at its own end. This should be reported within 7 days of receipt of the products.
Clause 4. Product not as described
If you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 7 days of receiving the product. The customer service team, after looking into your complaint, will take an appropriate decision.
Clause 5. Manufacturer warranty
In case of complaints regarding products that come with a warranty from the manufacturers, please refer the issue to them directly.
Clause 6. Refund timeline
In case of any refunds approved by CODING WOLF PVT LTD, it will take 15 days for the refund to be processed to you.
Questions about a refund?
Reach our support team on WhatsApp or via the contact form.